At El Joyero, your satisfaction is our priority. We gladly accept returns, exchanges, and cancellations, ensuring a seamless experience. If you're not fully satisfied with your purchase, you can return any unworn, unused items within 7 days of delivery for a refund or exchange, provided they are in their original packaging with all tags attached. Please include your order receipt with the return package. Non-Returnable Items: Unfortunately, custom orders, engraved jewelry, gift cards, cut chains or beads, personalized items, permanently discounted items, and Birthday discount purchases are non-refundable and not eligible for return or exchange. How to Return: Email us at info@el-joyero.com to initiate your return or exchange. The buyer is responsible for return shipping costs, which are non-refundable. Once your return is received and inspected, you will be notified if the refund or exchange is approved. Refunds will be processed to the original payment method, minus the return shipping fee. Defective/Damaged Items: If you receive a damaged or incorrect item, please contact us immediately. Faulty items must be returned within 7 days of delivery. We will cover the shipping cost for the replacement, but the buyer is responsible for sending the item back to us. Processing Time: Returns are processed within 15 working days after we receive the item. For further assistance, email us at info@el-joyero.com, and we will be happy to assist!
