Below FAQ are some common concerns of our customer before purchasing the Product.
If you have other questions, please just send it to info@el-joyero.com.
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Shipping Information
What Shipping Methods Are Available?
At El Joyero, we offer a range of reliable shipping methods to ensure the timely and secure delivery of your products. Standard delivery typically takes 3 to 5 business days, depending on your location.
Is Free Shipping Available?
Yes, we are pleased to offer free shipping on all prepaid orders.
Are There Shipping Charges?
Yes, shipping charges may apply based on the product and destination. You'll see the costs at checkout. Free shipping is available on all prepaid orders.
How Can I Track the Status of My Order?
You will receive notifications via text message or email with the delivery partner details and tracking ID to monitor your order.
How Can I Cancel My Order?
You can cancel your order by notifying us before we dispatch the parcel. One of our team members will call you to confirm the details prior to shipping.
What's the Cash on Delivery Policy?
For Cash on Delivery (COD) orders, payment must be made upon delivery. Please ensure to open the package only after the payment has been completed.
Payment Information
Is It Safe to Shop Online?
Absolutely! At El Joyero, we prioritize the security of online transactions. You can shop confidently using credit cards, debit cards, and net banking through our trusted payment gateways.
What Payment Methods Are Accepted?
El Joyero accepts MasterCard and Visa credit cards, major debit cards, and net banking. Specific payment options will be provided during checkout.
What Should I Do If My Payment Fails?
If your payment fails, any debited amount will be automatically reversed by your bank within a specified timeframe.
Return & Refund
What Is the Return Policy?
El Joyero offers a 30-day return policy. If you're unsatisfied with your order for any reason, you can initiate a return within 30 days of the delivery date.
How Will I Get a Refund?
Refunds will be processed to your original payment method within 7 days. For Cash on Delivery refunds, please provide your account number and IFSC code when initiating the return.